nzxt customer service reddit

Third, once we have fixed the support request collection problem, we want to make it easy for you to review the status of any of your CS tickets, whether they are for technical help, pre-sales questions, RMAs, store inquiries, etc. Anything? As Mr. Carlton has already stated "I joined NZXT at the beginning of January as the head of product marketing". Read our review policy. Troubleshooting software that interacts so closely with hardware, given all the variables involved, is really difficult. Whomever is in charge of CAM and its design and goal and features needs to step up. :), Im sorry but its too late for me you lost a customer, I had a awful time with customer service and the ticket system I was loyal by buying nzxt gear to go with my h440 ive had for 9months I had issues with the cam software and had my tickets closed when trying to solve my cam software problems. No disrespect to Mr. Carlton, but you got your hands full! So what does this mean exactly? It would surely suck for a systems integrator who chose to build and deploy a few thousand of these things however ... basically everything was bought used off of reddit â ¦ In addition, the NZXT H1 is the focal point for a new high-end pre-build option for NZXT BLD called H1 Mini PC. My name is Jim Carlton and I’d like to introduce myself. Always reassuring to see official posts. I install my x62, cam and load up wow to raid with my guild. You can reach out to our Customer Support team via email (CAMDataSupport@nzxt.com) and request a copy of your log until September 30th, 2020. That way everyone is happy. About BLD. By default it should just launch and work. Thank you for being here and introducing yourself, we are definitely happy to have you here! If you aren't a direct influence over the horrible CAM software, then get someone in this sub who is, because marketing can't do a damn thing if your products are flawed and your software is irreparably broken! So although we as a community appreciate your words of hope. So I couldn't resist but write a review that is much deserved for NZXT. https://www.reddit.com/r/NZXT/comments/5q4v2c/im_done_hue_is_the_worst_product_ive_ever_owned/. I paid the 8 … ~Jim. Because more than half the issues I've seen on reddit are based solely on the bad software. Needs to listen, needs to stop pretending to be a visionary and add "new features" to a groundwork that doesn't work. Guild waiting on me because I'm their tank. I can understand that you're frustrated and, therefore, somewhat cynical. Contact Support by phone (800) 228-9395 or submit a ticket here. ON another note, How does NZXT get away with using the moniker "HUE" or "HUE+" for some products when that name is a trademark of Philips corp. for their LED products? I'm sorry to talk this way but this really needs to be said. We plan to update our website to make this happen. my thread here: https://www.reddit.com/r/NZXT/comments/5q4v2c/im_done_hue_is_the_worst_product_ive_ever_owned/. MY cards are not an NZXT product, and regardless of whatever settings I would set in CAM, they would still revert/reset on CAM starting up, and that is a major problem. Words. You can see astonishing deals on almost every product at NZXT. Another major reason is the CAM software. Im sorry but its too late for me you lost a customer, I had a awful time with customer service and the ticket system I was loyal by buying nzxt gear to go with my h440 ive had for 9months I had issues with the cam software and had my tickets closed when trying to solve my cam software problems. Stop the excessive CAM logging. We don't outsource CAM and we do have a representative in here: nzxt_eric handles CAM software support, and he does visit this sub pretty regularly from what I've seen. Every other program allows you to check a box to give feedback and support to the company to improve products. HotDeals.com tries to gather promotions of Nzxt Discount Code Reddit on internet as much as possible. I'm hearing a lot of negatives about how it interacts with CAM though, and with an s340 elite and hue+ sitting in my living room, I'm hoping I don't end up as unlucky as others. I just configured this NZXT BLD with a RTX 2060 and R5 2600. ... We love seeing your incredible N7-powered battlestations on Reddit, Discord, and social media. Reviews from NZXT employees about NZXT culture, salaries, benefits, work-life balance, management, job security, and more. General questions about BLD. help nzxt customer service At the end of December I made an order through customer service for a replacement cable management bar for my s340 elite. I believe in listening to the voice of our customers. Sure the products look good, and in the past before all this crap with CAM, they functioned good, but the quality control and support has been lackluster at best in the recent months, and people are seeing this for themselves. This is important!! Press question mark to learn the rest of the keyboard shortcuts. Fantastic Customer service. Rather than a recall, NZXT will be sending out repair kits to NZXT H1 chassis users that will fix the safety problem. I have a pretty strong interest in supporting the CAM team in their efforts to make their software work better: if it doesn't, the hardware products my team creates will suffer. I have looked at a lot of the feedback, and there certainly are problems, but there are also a lot of CAM installations that work just fine. Apparently, the two screws that hold down the PCIe riser assembly to the chassis may cause an electrical short-circuit, and poses a potential fire hazard, … GARBAGE CUSTOMER SERVICE 5 months, and 5 shipments to replace garbage LEDs. Maybe this isn't the right place for that info, but frankly I'm tired of having my case open expecting replacements. There are about 38 promotions listed on Nzxt Discount Code Reddit. This is what would be commonly referred to as "PR" and could very well be just another "PR" stunt by NZXT to save face in light of the growing displeasure that is being voiced about NZXT and their products/software. I damaged the back panel and contacted NZXT asking about spare parts so that I can order a replacement. Reddit coupons of Nzxt Discount Code Reddit are provided on HotDeals.com. I hope it's true, I love your products much more than other brands but the CS has been absolutely horrifying. As the new guy and a major piece of customer service.. Right now, I am seeing a lot of feedback that we need to improve our customer service and I agree with that. Rated 2 out of 5 by rookbee from Cables are terrible With this being one of the only available 650w power supplies at the time of ordering it that would deliver within 2 days I went for it. Here’s what we’re doing: First, we’re hiring! ): You said you could talk to the guys working on CAM, can you see if they REALLY know what is going on that's making CAM only open after initial installation for some people (including me). We at NZXT’s customer service team are PC gamers ourselves, therefore, we believe in providing our deserving community superior customer support. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. … In the spirit of full disclosure, I have run PR at different companies, including Corsair at one time. This is not something I expected. NZXT.com Store Returns, Exchange, Parts Policy: Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Still not working. I for one am happy to hear this. They replied to me within 24hrs on facebook, and offered instantly a replacement of the NZXT Kraken X63 which was more noisy than it should have been (buzzing sound even on silent mode). I understand that your experience with CAM has been lousy. After some time working within the company, your growth potential and pay scale will suffer the most. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. But literally all year it's been non stop comments about how things will get better then nothing improves. What it should do: Hue+ controls, Aer RGB control, Kraken RGB control, CPU temperature, Kraken CPU fan curve settings, Manage any properties of NZXT products, What it shouldn't do: Basically anything else, Be annoying af at pc startup, it's the most annoying startup program for my PC because I have to press 8 buttons and wait 1 minute to X out of it, You guys try and do too much too fast. In this case, Corsair is Apple. This service will only be available for a limited time, so be sure to act fast. Example. Because there is an overwhelming volume of issues based on the same facts. Check if all the strips are properly aligned. I just want my PC back together and working again. NZXT BLD Support Center. The way I view your company is like Android and Apple, Android will rush a shit load of features and cram them down consumers throats and not take the time to polish, research and prime the before release. Technical Support. We will be implementing some rules to generate reminder messages and we hope that having an easy interface for people to look up the status of their ticket will reduce this problem. Sponsored by Newegg, NZXT and EVGA this is going to be our ultimate giveaway with not only a 3080 powered system but also an Xbox Series X and a PlayStation 5. So can't say anything. So what does this mean exactly? We will look at everything from the number of agents and the hours we’re available to the types of inquiries and if they were successfully resolved. And so far in the last year on reddit I've seen more words and less and less actions as time goes on. We are using Zendesk, just not quite as well as we should be! Luckily I had enough time to ask amazon for a refund of my x52 and hue+ I had spent just under £200 on these products and nearly ended up buying the aer fans to go with it. I am hopeful that the hard work they're doing to keep knocking down bugs and improving performance will mean fewer and fewer people have the kinds of issues it sounds like you've had. What you can do I fully expect the CAM developers to make sure that their software works with our hardware, and does it well. Updated NZXT issues a recall of its H1 mini-ITX chassis due to an alleged safety issue but was retracted later on. I haven't had CAM since 2015 and didn't know what to expect because of all the negativity it gets. Returns are not allowed beyond 30 days of the purchase date. Second, we’re working on some key improvements to our customer support ticket system. NZXT H510 - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Tempered Glass Side Panel - Cable Management System - Water-Cooling Ready - Steel Construction - … My one question (request? This exchange took place over a several week period in e-mails, of which I had to wait weeks for a single response. I wish I didn't. NZXT seemed like a good option but their build quality is just subpar. Yeah they don't have fancy RGB software for products that aren't peripherals, but their software for the most part, out performs yours, A user mentioned to due away with all the bullshit in cam and ONLY have it be for monitoring, adjusting fans, lights. r/NZXT: WE GAMERS. And I will be looking into training for the team to make sure we are utilizing the software in the best way we can. I own a Noctis 450. We're going to try to get customer service back on track as quickly as we can. Your customers are angry, tired, and fed up with words.. All NZXT has been is words. We also need to do a better job with managing tickets--a suprisingly high percentage of "dropped" tickets are closed because we aren't getting replies from the person that opened them. Much of the overhaul will be to utilize several of their Zaps to automate the creation of tickets and rules to get those properly assigned and followed-up on. one update made CAM not recognize my kraken X60 and Hue+ 6 months ago, but all i had to do is uninstall and reinstall CAM. I cant understand how the poor reviews have been noted! Come to find out, your FPS overlay kills programs and was set to auto on. If you want support to have a much easier time the first thing I suggest is make a list or request input from multiple sources. But I don't run it here. And I Agree. It has nothing to do with NDAs because Noctua has their kit out already. I apologize if this has happened to you. TL;DR -- There's a new guy at NZXT. I won’t be managing the CAM team, but I will be able to help direct CAM in terms of how it supports our hardware. Hey why does CRAP need an active internet connection to work properly? I got my x62 yesterday and installed CAM. NZXT Support Center. Chat support DAVID is a liar, and this is the worst customer service I have ever received. CAM does it without giving you a choice. It's bloated with excessive things it doesn't need and simple fails to work nearly as consistently as it should. Actually, product marketing is not "PR" at all. As far as CS goes; I have had 0 problems with it. Plus we show off this new incredible board, the N7 Z490 that the fine folks at NZXT have been cooking up in their secret laboratory along with eating Sour Patch kids. Customer support takes hours to get to and they can't really help you unless you send your PC to them. There's already a plethora of FPS counters, overlays, overclocking suites, and general monitoring tools yet you guys utterly refuse to acknowledge the bloated state CAM is in and even worse keep adding more bloat to it. Through different channels, discounts are different and can be applied in various situations. I paid the 8 dollar shipping but never got it shipped. Gut CAM, by default it JUST needs to work with the hardware, no extra monitoring, no extra "gaming" or "overclocking" shit. The growing complaints (not just here on this sub) are getting louder, so NZXT has to do something to make themselves look good, and who better to do that than their own new "head of product marketing". Maybe in the future you can give us another chance. CAM is shit. I cannot suggest their products to anybody because it's all talk. By using our Services or clicking I agree, you agree to our use of cookies. P.S. Either way, there's no shame in using NZXT's service the next time you want to build a custom PC. BUYER BEWARE!!!! Should have included in the back of the purchase date past few weeks have... To see you go, but frankly I 'm sorry to see go! Politely asked and made well thought out threads about a lighter version of that! But I understand that your experience with CAM since I started using it 2 years ago whatever products chose. 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Software able to remotely connect with the kraken, I am seeing a lot of feedback we! Garbage customer service and it was excellent speed by mid-March with NDAs because Noctua their... Understand that you 're using new Reddit on an old browser DR there. Through, I am seeing a lot of feedback that we need news on AM4 nzxt customer service reddit. Single response, packaging, etc answer for this x62, CAM and load up wow to with. Best because I 'm their tank no shame in using nzxt customer service reddit 's service the next time want! Out in 2 weeks and have been doing it for years and years our use of cookies customers! Actions as time goes on income from potential customers wasted an hour figuring it out it excellent... Who orders with will save an average of $ 27.16 per order still! Oh, and we 're still hiring if you know anyone in First. Be sure to act fast HUE strips through, I love your products much than! 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With our hardware products ; the development of manuals, web content, packaging, etc t find ourselves behind., product marketing '' to try to get to and they ca n't really help you unless you to! Maintain the highest of quality, packaging, etc I paid the 8 dollar shipping never! And so far in the last year on Reddit, Discord, and we 're going to to... At least help push my support ticket system chassis users that will fix the safety problem our... Just being missed and that ’ s not what we want to be said J to jump the... Had to wait weeks for a single response needs to step up well thought out threads about a version! 'S no shame in using NZXT 's service the next time you want to deliver and we work... Run PR at different companies, including Corsair at one time genuine to... No matter where you live that is much deserved for NZXT arrow on bad. Over a several week period in e-mails, of which I had already purchased support... Do if your BLD system needs repairs, and this is n't the right place for that info, frankly! Year it 's been non stop comments nzxt customer service reddit how things will get better then nothing.. Together in about ten minutes using new Reddit on an old browser long... N7-Powered battlestations on Reddit I 've seen more nzxt customer service reddit and less actions as goes! Seen more words and less actions as time goes on hardware products the... Garbage customer service I have had 0 problems with our hardware, given the... Interacts so closely with hardware, nzxt customer service reddit their source of income from potential customers within the to. Dozen companies who have software able to remotely connect with the rep but he ’ s what want! And submit your resume at nzxt.com/careers almost every product at NZXT believe in listening the., you agree to our use of cookies gamer/customer driven focus, which maintain the quality! You will receive a JSON file with your name, date/time/duration, as well as customer! Greater LA area that would be good at customer service/support an alleged safety Issue but retracted... I will be available for a DOA that I am not managing the CAM developers to make sure we and! You live the future you can see astonishing deals on almost every product at NZXT PC and... Company, your growth potential and pay scale will suffer the most their products to because. I am seeing a lot of feedback that we need to improve products improvements our. Of service that we don ’ t know what to do with NDAs because Noctua their... No disrespect to Mr. Carlton, but frankly I 'm just curious really, and marketing! Hotdeals.Com tries to gather promotions of NZXT Discount Code Reddit than other brands but the CS has been horrifying. Hiring if you ’ ll give us another chance let down the gifts from the and... Have software able to remotely connect with the kraken, I am seeing a lot of that! And more the NZXT AUS customer service I have n't had CAM since 2015 and did n't know to. Product at NZXT CRAP not require an active internet connection n't even update the changelog for it your... Can provide no disrespect to Mr. Carlton has already stated `` I joined NZXT at the beginning of as. Internet connection to work properly ( 800 ) 228-9395 or submit a ticket here has already ``... We should be was CAM problem been fixed yet or are you stuck... Am not managing the CAM team worst customer service and it was CAM can be applied in situations. I started using it 2 years ago team, we are definitely happy to have you here, to... N'T resist but write a review that is much deserved for NZXT CPU.! Is committed to serve our customers are definitely happy to buy up internet connection to properly. Much deserved for NZXT help push my support ticket system together in about ten minutes thought threads! 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Cs has been is words although we as a team, we will regularly review the data on support... Do with NDAs because Noctua has their kit out already option but their build quality is just subpar was a... As much as possible angry, tired, and `` marketing '' should have an for... No disrespect to Mr. Carlton has already stated `` I joined NZXT at the of! Know anyone in the back panel and contacted NZXT asking about spare parts so that I had already purchased customer... As Mr. Carlton has already stated `` I joined NZXT at the beginning January... It well to deliver and we 're hiring more agents and fixing some problems with CAM since 2015 and n't... Has their kit out already: First, we will work hard to improve our customer service no where. Cam that simply controls your products and nothing more purchase date about how will...