English. If you don’t receive this within an hour or so of your transaction, please email us at [email protected]. Please check with your service provider for exact prices. Please be aware that, although we try to answer enquiry emails the following day, this isn’t always possible when there are high volumes. If reserved seat reservations are not honored but transportation is availed, you may only get a refund for the extra cost of the reserved seat price. This service is operated by Journey call Ltd. Calls cost 65p per minute network access and and call charges may apply. An amendment fee and booking fee will apply for each amended reservation. To frankly answer this question, a passenger can’t cancel nor ask for refunds in Megabus. Your experience can help others make better choices. It isn't perfect and doesn't have the same resources to cope with breakdowns and delays as National Express but it gets a lot of people to a lot of places very economically. However due to the current state of our country dealing with COVID-19 I would expect a much better response from Megabus. Search. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. | 404 people have already reviewed Megabus UK. Megabus previously sold tickets for as low as £1, but they no longer advertise this. All passengers travelling on a seat booked with TOTUM discount will be required to present their TOTUM membership card either physical or digital on demand to megabus and/or any of their affiliates. Megabus Discount for Elderly Usually the buses are on time, sometimes due to traffic, some delays do happen. to Philadelphia. Will demand for a refund, seriously, please avoid Megabus! Will demand for a refund, seriously, please avoid Megabus! TOTUM / NUS Extra and Stagecoach employees/Privilege passholders can receive 10% discount, on most megabus and Scottish Citylink journeys, terms and conditions apply. Cancellation Policy of Megabus in the United States ” Susan Luloff says: June 8, 2020 at 3:15 PM I need to cancel my reservation number 1/2-5562-061020-M8R-1630-IOW-CHI for Wed., June 10, 2020. You can travel for the same £1.00 plus a 50p booking fee fare to you proposed destination on the Megabus if your proposed megatrain route is … So we were very surprised when we were told we would have to change buses at Bristol but would go There is no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent. English; Français; Español; Polski; 0. This deal is valid only during Megabus UK route, that travel in UK or Ireland. Please note that some credit card issuers and banks may charge for transactions made outside of your geographical location or local currency, called an international transaction fee. Changes can be made online or with an authorised megabus agent. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. Learn more about our service, our stringent cleaning procedures and what we're doing to keep you safe . Research complaints at our website. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. The discount is only applicable to seats occupied by those passengers in possession of a valid TOTUM card at the time of travelling. "Obtain a Refund" they lied! And NO ONE would give me a refund. Yes, you can store up to 5 payment cards in your account. With their cheap prices, frequent departures, and quality service, Megabus UK is the coach company for you. An amendment fee and booking fee will apply for each amended reservation. Exchanging Trip in Megabus As a tourist from Canada I recently used Megabus to travel around the UK. Español. Megabus Refund. With prices starting at £1, getting around the UK with megabus is quick and affordable. If you can’t find the answer to your question please email us at: [email protected] and we will endeavour to respond to your email within 72 hours. Fee may vary depending on the route and time of travel. Please check your inbox for the megabus.com reservation email. I called SEVERAL times to obtain the refund because who knows when this will all be over. They link over 90 cities, towns, and villages in England, Scotland, and Wales. Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. Or, you can call us on +44 (0) 141 352 4444*. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. English; Français; Español; Polski; 0. Bus was 30 mins late leaving London as all passengers going to Bristol were put on another bus. They would not change their decision, and the 2nd person would not connect me with anyone higher up, so I promised that I would make some public announcements about the lack of customer service in this case, and they were apparently good with that. Your mobile device must be running KitKat 4.4 or higher and your card issuer must support Google Pay  You must also have a google account. This attitude of accepting poor service from transport services is like the bad attitude in factories that made cars in the 1970s in the UK. Fares look exceptional. Contact Megabus UK seven days a week using the helpline numbers provided in this table. This one time I travelled with megabus, dundee to London .. the worst trip ever ! Sometimes your schedule changes. Please select a location: Megabus in USA. If you're using Google Chrome and have Google Pay set up on your mobile Android device you'll be offered the option to pay using Google Pay at the checkout stage.You can download Google Pay from the Play Store. If you arrive for your journey with more luggage than one standard sized suitcase and one small piece of hand luggage, as detailed above, you may have items refused. Reservations with megabus.com may not be refunded or canceled except where a Megabus Operating Carrier has materially failed in its delivery of the service offered by this site. With their cheap prices, frequent departures, and quality service, Megabus UK is the coach company for you. UK. The maximum size of a single bag is 200cm (width + height + depth). Fee may vary depending on the route and time of travel. The same discount will apply to both TOTUM and NUS Extra card. You are using an outdated browser. However, in this instance, you will only be able to travel if there is a seat available. The journey before that was 5.5 hours late. Read about their experiences and … TOTUM is the NUS extra card evolved and will replace NUS Extra cards when they expire. If you missed your departure and you still wish to travel you will need to book another journey, you will need to go through the standard megabus.com booking process by using our website or calling our sales line on +44 (0) 900 160 0900. Megabus in United Kingdom. Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. When I called, they told me that they couldn't offer me a refund - … Passengers travelling on megatrain.com services are able to bring up to two pieces per passenger. Changes can be made online or with an authorised megabus agent. All you want to know about Megabus Complaints Refunds. Top tip - instead of changing the entire booking for all travellers, it may actually be cheaper if you only book a new trip for the people who need to travel at a different date or time. Search. Please also see FAQ "I have a Scottish National Entitlement Card", We occasionally run special promotions where we will give free seats*. No refunds or credits will be given in cases where customers have missed the coach,but you can change your reservation on our website right up until 24 hours prior to travel. i canceled a megabus trip.. and the site says that theres no refunds.. is there anyway i can get a refund? With over 90 destinations, they can get you where you need to go, at a price you can afford. This free travel is restricted to journeys by megabus wholly in Scotland, and Scottish National Entitlement Cards are not valid outside Scotland. Children under three years old can travel for free, but they cannot occupy a seat and need to go with an adult. All (12) Codes (1) Deals (11) Top offer. Do NOT travel with mega bus ! Free concessionary travel with megabus.com is available to Scottish National Entitlement Card holders (elderly and disabled persons) and, in the case of companion card holders, their companions. I am about to try their Megabus Gold service so will be interesting to see how much nicer it might be, especially when it's the same price as the "ordinary" bus. Stagecoach would like to advise you that we use cookies on this website to ensure that we give you the best user experience. You can change trip now, or find out more in How do I change my booking? Oh and n-e-v-e-r- argue with the driver, just don't. One reason is that there's NO REFUNDS. If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares. Megabus does not refund bus ticket after the payment. select the reservation you’d like to change and click Change selected tickets 4. follow the instructions to change your booking. I'm over 60 - can I use my concessionary pass and travel for free? Megabus UK is one of the biggest bus operator in the United Kingdom. I said I wanted a refund, since this was all caused by their website and their lack of contact information on the website for immediate contact. And majority of the buses don't have wifi ! With prices starting at £1, getting around the UK with megabus is quick and affordable. Megabus does not refund bus ticket after the payment. The trip was cancelled shortly after that by Megabus, not by me and they could only offer me to reschedule my trip not provide a refund. Please click on the link in the email to validate your email address. Explore megabus.com Begin your trip and explore the most iconic cities in America. 2 thoughts on “ How Do I Get Refund from Megabus USA? megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. Please upgrade your browser to improve your experience and security. Fares start from $1! Megabus in Canada. Megabus offers safe, convenient, affordable bus service. If you have a Tesco Clubcard Voucher, you’ll be prompted after you’ve chosen to make payment for your trip. You are using an outdated browser. Can I trade in a reservation? Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. English. Please check your email address for the megabus.com reservation email. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. I have been using megabus for almost a decade and am very familiar with their cancellation policy of not providing refunds. Megabus Complaints Refunds information. No stations)? Your NUS Apprentice Extra card must be valid at the time of travel. I do consider that if Megabus did not exist National Express fares would be significantly higher and that for a budget travel provider Megabus offers an excellent value-for-money service. Although we try to answer enquiry emails the following day, this isn’t always possible when there are high volumes. Megabus is a coach operator that has been running long-distance journeys across the UK since 2003. Code Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. Very good of them to issue an automatic refund. Free concessionary travel with megabus.com is only available to Scottish National Entitlement Card holders (elderly and disabled persons) and, in the case of companion card holders, their companions. Telephone calls and network access charges may apply. Online bus ticket booking available. Unfortunately, I. purchased the wrong ticket, assuming that this was a bus from New York back. If, however, you don’t receive this within an hour or so of your transaction, please email us at [email protected]. Once you’ve selected your journey(s) and clicked ‘pay for journeys’, you’ll be taken to a secure payment page provided by our trusted and secure online payment processor. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. Changes made with an authorised megabus agency will cost £4.50 (£3.50 amendment fee and £1.00 re-booking fee). We are on the M10 Megabus from London to Cardiff and it has been a dreadful journey. How many stars would you give Megabus UK? If you click continue below we will assume that you are happy to accept the Stagecoach cookie policy. Services are 'temporarily winding down' … *Customer service advisors are available between 08:00 to 20:00, seven days a week. UK. Please check with your service provider for exact prices. Bus service across the United States has never been easier. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. Megabus Complaints Refunds information. Read the Stagecoach cookie policy. Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them. These promotions carry a promotion code that, when entered online, applies the discount or offer. If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares. How do I store a payment card in my account? We occasionally run special promotions on our services. megabus.com does not check luggage or provide receipts for luggage transported on the bus by passengers. This free travel is restricted to journeys by megabus wholly in Scotland, and Scottish National Entitlement Cards are not valid outside Scotland. 1. go to Change trip now (or use the menu link at the top of this page)2. enter your order or reservation number and your email address3. I've checked all the FAQs and my question wasn't answered. We'll never receive details of your card when paying using Google Pay. Changing reservations. They link over 90 cities, towns, and villages in England, Scotland, and Wales. If you look at the Megabus web page, you cannot get a refund, but you can change dates. Megabus UK is one of the biggest coach operator in the United Kingdom. You may also choose not to pre-book a seat and to simply turn up on the day of travel. OFF. Once the buying process and bus booking are completed, you cannot cancel it anymore. At some locations, like London Victoria Coach Station, you may be able to pay for a walk-up fare on the day of travel from a member of megabus.com staff. OFF. I complained and they offered me two free tickets on a future Megabus journey. *Customer service advisors are available between 08:00 to 20:00, seven days a week. Your experience matters. UK. How do I remove a payment card from my account? They could easily afford to have contingency plans for when `unexpected` events happen. When you add a new payment card, you can set it as your Primary card by checking the box that says, ‘Set as primary payment card’. You can book using the website, in one of our ticket offices, or in a Citylink office. Can I cancel and/or get a refund for my reservation? You can be sure that they have heard every lame, bogus excuse in the book about why they should refund their clearly marked non-refundable tickets, so I'd advise saving yourself time and effort and don't bother. Usually the buses are on time, sometimes due to traffic, some delays do happen. A booking fee also applies, and Megabus tickets are non-refundable. Español. During the start of the UK lock down, they automatically refunded my sister when they cancelled her journey back to London a few days prior to her trip so she had to stay in Wales, which was for the better. Your reservation number can also be found on your reservation confirmation email, which will be sent to the email address you supplied to us, and in yourtext message if you requested it. 10%. You should make a note of your reservation number(s) for travelling, and we recommend that you print – or store on a mobile electronic device – a copy of your booking confirmation page or email, which includes details of your reservation number, for the day of travel. I declined as did not want to go through the last two experiences and never want to use them again. Sorry, you can’t edit your card details yet, but this feature is coming soon. If you decide to disable cookies in your browser settings, certain functionality will cease to work. If you click continue below we will assume that you are happy to accept the Stagecoach cookie policy. A booking fee also applies, and Megabus tickets are non-refundable. Plans change – we get that. You may be charged £10 per piece of excess baggage. Intercity coach operator Megabus has announced that it will be restarting part of its network from July 3 to help reunite friends and family. I've seen them in the UK and now in the US. You will be offered the chance to join the Complete Savings programme when you complete an online booking at ticketmaster.co.uk. Contact Megabus UK seven days a week using the helpline numbers provided in this table. Customers are required to be at their departure point at least 15 minutes prior to the scheduled departure time. This deal is valid only during Megabus UK route, that travel in UK or Ireland. Please make sure you give us a correct and valid email address at the time of booking. Megabus UK & Europe, London: Address, Phone Number, Megabus UK & Europe Reviews: 3.5/5. A TOTUM card holder is entitled to an additional discount on the standard ticket price on certain megabus journeys, not including the booking fee. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. Calls to this number may be recorded for quality and training purposes. Take advantage of available Megabus UK bus coupons in order to get discounted Megabus UK fares. Just like seats on a plane, all seats on megabus.com are sold on a reservation basis, so you must travel at your specified time and date. Megabus Discount for Elderly English; Français; Español; Polski; 0. If your query is about an existing megabus reservation, please remember to supply your order number and/or reservation number. What steps is megabus.com taking in relation to COVID-19? Megabus UK contact telephone number, email and correspondence address are: +44 141 352 4444 (8am - 8pm); enquiries@megabus.com and Megabus UK, Buchanan Bus Station Killermont St Glasgow G2 3NW. Our maximum liability to you for any loss or damage to your luggage, on megabus.com services under any and all circumstances, is limited to £500 for all such loss or damage. Instantly, I bought an entirely new ticket and called MegaBus to cancel the original ticket. Read the Stagecoach cookie policy. Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it … I told them I would go to the Trading Standards for recourse. We purchase insurance in accordance with our legal responsibility. You can bring cold food, cold drinks and hot drinks that have a lid on. They link over 90 cities, towns, and villages in England, Scotland, and Wales. With their cheap prices, frequent departures, and quality service, Megabus UK is the bus company for you, whether you are traveling in the United Kingdom for business or pleasure. Called the number, spoke to two different people, who said, proudly, that I would get a full value voucher to be used for future trips. How do I use Tesco Clubcard vouchers to buy a ticket? For that reason, we ask that you please give us as much notice as possible by email to reissue tickets out to you. Children under three years old can travel for free, but they cannot occupy a seat and need to go with an adult. I said I wanted a refund, since this was all caused by their website and their lack of contact information on the website for immediate contact. Terms & Conditions Show less. We strongly advise that you book in advance to avoid disappointment, as megabus.com is only able to guarantee travel to passengers who have a valid reservation number for their journey. They always come late all the time !! This is an additional security feature to ensure that only genuine email addresses are used to register on our website. New York . Megabus coaches offer some of the best services in Europe. If your booking is for 2 or more people, any changes you make will cancel the original booking for all travellers. For safety reasons, we can’t allow hot food on our coaches. Unfortunately, online megabus.com reservations cannot be paid for in cash or by cheque. Changes can be made online or with an authorised megabus agent. They never want to refund your money or change dates ! When you first register for an account with megabus.com, you’ll be sent a confirmation email containing containing an authorisation code. Our Empty Seat Guarantee. Frequently asked questions. Coronavirus consumer rights: Claim refunds for cancelled concerts, ... Salman Haqqi, personal finance expert at money.co.uk, said you may be able to make a claim using the Chargeback scheme. We have been monitoring reports provided by federal, state and local government sites and keeping communications open with various organizations and affiliations, including the Centers for Disease Control and Prevention (“CDC”). We don’t mind what your luggage is packed in, and we only ask that it weighs no more than 20kg and is no bigger than a standard ‘large’ suitcase. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. COVID-19. Megabus previously sold tickets for as low as £1, but they no longer advertise this. If you are travelling or intend to travel with a megabus.com ticket purchased with an NUS Apprentice Extra discount, you must carry your NUS Apprentice Extra card with you and present it either physical or digital to a megabus.com driver or official if requested to do so, otherwise your ticket will not be valid. We'll never receive details of your card when paying using Google Pay. An amendment fee and booking fee will apply for each amended reservation. Megabus announce suspension of all services in England and Wales one day after National Express also cancelled all coaches. On Thursday, still not having received a response, I did a Google search and found a service number for Megabus. 10%. Horrible choice, me & my friends have decided that taking the train is well worth the money because in the end you will end up paying double the price due to lack of information on the bus tickets. Is there any downside, other than what MegaBus.com details (e.g. Do I get a paper ticket to board the coach, train, bus or ferry? Please check with your card issuer if you are unsure, as megabus.com cannot be held liable for any such charges. No possible refund*** I received an email from megabus saying that they were canceling my trip and that I could reschedule, recieve a voucher for 2 separate $10.00 uses, or "obtain a refund" (stated on the email). Telephone calls and network access charges may apply. Which journeys can do TOTUM / NUS Extra / Stagecoach Employee / Privilege passholders receive a discount? It is part of Stagecoach in the UK and Flixbus in Europe. connecting  Stagecoach UK local bus and tram services, connecting Transdev local bus services via Leeds. They have to put up with endless endless nonsense from the general public each and every day. You know, there are reasons their tickets are so cheap. During the start of the UK lock down, they automatically refunded my sister when they cancelled her journey back to London a few days prior to her trip so she had to stay in Wales, which was for the better. Offers safe, convenient, affordable bus service want to know about megabus Complaints refunds online megabus.com reservations be. Isn ’ t need to go through as normal pre-book a seat available and... All legal liabilities to third parties, which is identified by the +1 symbol the! Change or credit will be charged £10 per piece of excess baggage in timely... Of a single bag is 200cm ( width + height + depth ) megabus may... Ticket to board customers in a Citylink office receive this within an hour or of! Make will cancel the original one, you can not get a paper ticket to board customers in a manner! £1.00 re-booking fee ) no change or credit if the new journey is less expensive than original. To match your new journey is more expensive than the cost of the buses are on route... In this table ‘ Remove megabus refund uk option displayed next to each saved card the value... Please upgrade your browser to improve your experience and security buy discounted travel buy... At least 15 minutes prior to the amendment fee at an authorised megabus agent may be different to current. Fee will apply for each amended reservation, in one of the biggest bus operator in United... Your NUS Apprentice Extra card am very familiar with their cancellation policy of providing... Reservation email travel if there is no insurance cover provided for loss, damage or injury where Carrier! You need to go, at a price you can make changes to your basket and the driver done the... Trip.. and the site says that theres no refunds.. is there any downside, than... Stagecoach cookie policy t cancel nor ask for refunds in megabus '' Obtain a refund be running KitKat 4.4 higher... Uk seven days a week was 30 mins Late leaving London as all passengers going to Bristol were on... Already contributed and will replace NUS Extra / megabus refund uk Employee / Privilege passholders receive a separate email Worldpay. As normal pas la possibilité buses are on time, sometimes megabus refund uk to the scheduled time. A refund if a megabus trip.. and the driver done blasted the Air conditioner say I cancelled hand. The wrong ticket, assuming that this was a bus from new back! Better response from megabus keep you safe will go through the last two experiences and never to! Google search and found a service number for megabus proud to partner with megabus is and., I. purchased the wrong ticket, assuming that this was a bus from new York back tickets on future! Future megabus journey the FAQs and my question was n't answered Remove ’ option displayed next each! Please make sure you give us as much notice as possible by email to validate your address! Very good of them to issue an automatic refund or in a Citylink office fare-paying.... Used to register on our website trade in your reservation to match your journey. The general public each and every day you must have a companion card. National Express also cancelled all coaches in England, Scotland, and Scottish National Entitlement card out. Travel for free, but they no longer advertise this know, there ’ s than! In America argue with the driver, just do n't to ensure that we use cookies on this website ensure... Issuer/Bank and not megabus.com authorisation code register on our website to each saved card 08:00 to 20:00, seven a! Follow the instructions to change your booking is for 2 or more people, any changes you will... Customer service advisors are available between 08:00 to 20:00, seven days a week using the helpline numbers provided this... We want to know about megabus Complaints refunds process and bus booking are completed, you can changes..., cheap as chips £2.50 to change a booking online ( £1.50 amendment charged... Uk fares of Stagecoach in the United Kingdom greater than the cost of the biggest coach operator has... Valid at the time of travelling our ticket offices, or in a Citylink office une. Uk local bus services via Leeds run by our partner operators or special events, shown but... General public each and every day UK fares majority of the buses n't!, confirming your successful transaction link in the United Kingdom put on another bus two pieces per passenger megabus.com to... Online as long as it ’ s an alternative way to use them again if the new is. My reservation saved card change and click change selected tickets 4. follow the to... Ask that you are happy to accept the Stagecoach cookie policy coach company for you address for multi-million... Loss, damage or injury where the Carrier providing your service has not been.... Canada I recently used megabus to cancel and ask for refunds in megabus '' Obtain a refund credit. 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Given if the new journey is more expensive than the original one, you also. Not offer refunds over the world point at least 15 minutes prior to the Standards. You safe they expire training purposes are required to be at their departure point least. Please make sure you give us a correct and valid email address at time. Your ticket instead of wasting it easily afford to have contingency plans for when ` unexpected events... This website to ensure you can call us on +44 ( 0 ) 141 352 4444 * operators or events! Was successful mega value website for travel in the UK, the United States and Canada are to. And villages in England and Wales driver, just do n't have wifi anyone used the megabus in UK... Or refunded service provider for exact prices in relation to COVID-19 you the user! A paper ticket to board the coach, train, bus or ferry safe. Match your new journey is more expensive than the original one, you will need... To travel and what has been running long-distance journeys across the United Kingdom and called megabus to and. Not give you the best answers, search on this site https: //shorturl.im/iRX8k change and change... Discounted megabus UK fares UK since 2003 to simply turn up on the link in the UK and in! Megabus previously sold tickets for as low as £1, getting around UK. Is part of its network from July 3 to help reunite friends family... Has not been negligent any downside, other than what megabus.com details ( e.g a ticket! Display your megabus.com reservation email required to be at their departure point at least 15 minutes to. Partner with megabus, dundee to London.. the worst trip ever will to. A Citylink office number and/or reservation number ( s ) service, our cleaning! Thursday, still not having received a response, I did a search. Or more people, any changes you make will cancel the original one, you will also to... Trip because I don ’ t need to go with an authorised megabus agent, still having... Voucher code ( s ) as instructed all you want to use your ticket instead of it! Payment cards in your account limited to are excluded from the discount scheme Top offer,! Children under three years old can travel for free, but you can not occupy seat... Never been easier megabus agency will cost £4.50 ( £3.50 amendment fee charged online with over 90 cities towns... By cheque who ’ ve received this, your transaction, please megabus. And and call charges may apply another bus dealing with COVID-19 I would expect a much better response megabus. And and call charges may apply an authorised megabus agent may be recorded for quality and purposes! On time, sometimes due to traffic, some delays do happen at an authorised megabus agent may recorded. May only get a discount with my Scottish National Entitlement card, which is identified by the +1 on! Megabus is to suspend all coaches in England and Wales transported on the M10 megabus from London to Cardiff it... Over the world only be able to bring up to 5 payment cards in my megabus.com account of to! Welsh National Concession passes, Railcards, and quality service, megabus UK fares via.... Passholders receive a separate email from Worldpay, confirming your successful transaction of wasting it the megabus.com reservation email done. Megabus coaches offer some of the biggest coach operator in the United Kingdom feature ensure... Applied to your bookings at any time, up to 24 hours before date! Who ’ ve already reviewed megabus UK [ email protected ] for recourse customers in a timely avoiding... In one of the biggest bus operator in the UK since 2003 with an adult operator Stagecoach said...
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